Consumer Experience & Digital Health Forum
- December 10 – 11, 2019
- Chicago, IL
- About
- Agenda
- Plan Your Trip
- Sponsors &
Exhibitors
Turn Your Members into Brand Ambassadors
Chicago, IL
Where Health Care Gets Better
When consumers have better health care experiences, it’s better for everyone. AHIP’s Consumer Experience & Digital Health Forum is where you’ll get even better at identifying the best solutions for your toughest challenges. Better at improving outcomes, containing costs, managing growth, and streamlining processes.
You’ll engage with experts, innovators, and visionaries who arrive with solutions that are already transforming how health care works. No wonder thousands of professionals return to #AHIPcx year after year! It’s where health care gets better.
Who should attend?
The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.
Featured Speakers
Neil Gomes, MBA, MEd
Chief Digital Officer and Senior Vice President, Technology Innovation and Consumer Experience
Thomas Jefferson University and Jefferson Health
Martin Makary, MD
New York Times Bestselling Author; and Johns Hopkins Surgeon and Professor of Health Policy
The Johns Hopkins University
- filters:
- date
- session type
- event track
- conference track
CX and Digital Health Forum 2019
General Sessions
The Art. The Science. The Business. And Everything Between.
General Session Topics. See the full agenda for speakers.
- Using Data-Driven Innovation to Transform Care Delivery and Improve Patient Outcomes
- Health Care Data Liberation: Where Do We Go from Here?
- Health Data Transparency in the Public Domain: Consumer Risks vs Rewards
- The Art of Vision in Health Care
- AI and the Future of Digital Health
- How Technology Companies are Shaping the Future of Health Care
- What Role Should Physicians Play in Health Care’s Move Toward Transparency
- Reimagining Health Care
Concurrent Sessions Delve into the Details.
Topics and Currently Confirmed Sessions Include:
Next-Generation Consumer Experience & Branding
Sessions in this track will enhance your marketing and branding strategies to expand their reach, build brand loyalty and trust with consumers. They will also discuss how content marketing, preference management, social commerce and new technologies can demonstrate ROI, better engage consumers and improve your efforts.
Data, Analytics and Actionable Intelligence
Sessions in this track will explore how health plans are using advanced data analytics and business intelligence to drive objective improvements in clinical and quality outcomes, care management, and financial performance. Topics will include how integrated systems can facilitate data flow across silos and enable personalized experiences.
Technology, Tools, and Strategies for Connected and Collaborative Care
Sessions in this track will expound on innovative e-health tools and initiatives that enable patient-centric care, promote consumer decision-making with provider transparency tools, improve medication adherence, and enhance health and wellness. They will also discuss new technologies and analytic tools that are helping to measure health outcomes and track population health initiatives.
Industry Transformation, Disruption and Product Innovation
Sessions in this track will cover how new business models and digital initiatives can serve as a catalyst to organizational transformation and product innovation, while enabling more efficient automation, lower health care costs, better decision making, and stronger connectivity with consumers.
Technology, Trends and Business Insights
Sessions in this track will cover how health insurance providers are working to improve clinical care, reduce costs and augment operational efficiency through enhanced digital infrastructure, technology and business insight tools and services.
Confirmed Concurrent Sessions Include:
- Conversational Analytics: Connecting Customer- Experience Strategy to Front Line Performance
- Creating Impactful Member Enrollment Correspondence
- Enhanced Customer Service with AI, Natural Language Processing
- Human or Robot? The Non-Binary Future of Digital Coaching
- Innovating for a Next-Generation User Experience
- Making a Difference: Leveraging Analytics to Uncover Social Determinants of Health Impacts
- Making AI Actionable in a Health Plan Environment
- Managing High-Bea Conditions: The Power of Tech, Member-Reported Outcomes and Provider Relationships
- Meeting Consumers Where They Are: Expanding Care Paths
- Outlook 2020: Top 10 Challenges, Issues and Opportunities as Identified by Health Care Executives
- Personalizing Community Referrals to Improve Health, Support Whole Person Care
- Using Innovation to Build Empathy
- Empower Advocates with a Member-Centric View
Sponsored by Evive - The Evolution of Digital Health for Medicare Advantage Beneficiaries
Sponsored by HealthMine, Inc. - From ED Overutilizers to Mental Health Millennials: How Understanding Consumer Telehealth Trends can Maximize its Impact
Sponsored by American Well - From Find-a-Doc to Do-It-All: Transforming Your Online Provider Search Experience
Sponsored by HealthSparq - How Value-Based Continuous Remote Care and Rx De-prescription are Transforming Diabetes Treatment and Costs
Sponsored by Virta Health - Leveraging Digital Engagement to Address Complex Pediatric Care
Sponsored by 2nd.MD - Revolutionizing Consumer Experience with a Single Platform Built for Health Insurance
Sponsored by Zipari, Inc.
Join Us in Chicago
Chicago was recently dubbed “the ultimate hub of innovation” and is one of the highest-ranked tech hubs in the world, with a higher ROI than that of Silicon Valley. With 13,854 tech companies, our tech workforce is more than 130,000 jobs strong. Chicago is also home to around 2,500 start-ups and the legendary incubator 1871, ranked 1st in the United States on the UBI Global list of Top University Affiliated Businesses. With the critical infrastructure in place, Chicago welcomes you to come get inspired or discover something you never knew before.
Book Your Hotel Room Today
Swissotel Chicago
323 Wacker Drive
Chicago, IL 60601
312.565.0565 or 1.866.840.8096, reference AHIP or America’s Health Insurance Plans.
Rate Information
The AHIP group rate is $199.00 for Classic Single or Double and sales tax is 17.4% per room, per night.
Other upgraded room options are:
Classic King or Double or Accessible - $199.00
Riverview King or Double or Accessible - $239.00
Lakeview King or Double or Accessible - $249.00
Reservation deadline is Monday, November 18, 2019 or when the room block is sold out.
To receive the AHIP-negotiated rates you must register first for the AHIP Consumer Experience & Digital Health Forum.
Once your registration has been confirmed, you will receive a registration confirmation email with details on to make your room reservation using the hotel’s online booking system. Reservation deadline is Monday, November 18, 2019 or when the room block is sold out (whichever comes first).
Reservations are made on a first-come, first-served basis and the contracted rate is available to AHIP conference attendees only. This is a guideline and not a guarantee of availability
Hotel Cancellation Policy
All room reservations must be accompanied by a first and last night’s room deposit guaranteed with a major credit card.
If a reservation is cancelled on or before Sunday, November 17, 2019 the deposit will be refunded. If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival (November 18-November 24, 2019), the individual will forfeit the deposit of the first and last night’s stay. If a reservation is cancelled within thirteen (13) days prior to arrival (November 25, 2019), the individual will be charged the entire length of stay.
Travel Information
Area Airports
There are two (2) airports in Chicago, IL that you can utilize:
- O’Hare International Airport (ORD).
- Distance from hotel: 17 miles
- Drive time: 35 – 50 mins
- Chicago Midway International Airport (MDW)
- Distance from hotel: 12.5 miles
- Drive time: 25-35 mins
Airports Shuttles
There are a few “Shared Ride” shuttles that service Midway International and O’Hare International Airports. Shared ride service is available to those who wish to share a ride and pay a flat rate to certain destinations if multiple parties are available for the trip.
GO Airport Express (https://www.airportexpress.com, 1-888-284-3826) services both O’Hare and Midway Airports for Shared ride service:
- Shared ride fares from Midway to Downtown ($22.00- $28.00 per person)
- Shared ride fares from O’Hare to Downtown ($28.00-$35.00 per person)
Taxis
For current fare information, please check the City of Chicago taxi passenger information website
- Taxis from Midway International Airport to downtown Chicago ($35.00 - $40.00)
- Taxis from O’Hare International Airport to downtown Chicago ($30.00-$40.00
Find the right path to the customers you need to reach
Health insurance providers from around the country rely on AHIP conferences to help them find solutions that can drive quality, value, innovation, and accessibility. Introduce them to your solutions during Consumer Experience & Digital Health Forum — and all of AHIP’s conferences and experiences. We’ll craft for you a customized marketing package that will help you reach, engage, and close business.
Discover how AHIP conferences can put you on the right policy path. Contact our Business Affairs Team at [email protected]. or call at 866.707.AHIP (2447).
Download the Sponsorship Prospectus
SELECT LEVEL
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
American Well is a telehealth platform in the United States and globally.
Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.
CareCentrix drives savings, improved outcomes, and patient satisfaction
Remote monitoring solution for high risk seniors, to lower PMPM costs
IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights
Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance
Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.
NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.
Optum combines technology, data and expertise to power modern health care.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.
Validic gives healthcare companies one mobile health API connection to access data from the best mHealth apps and devices.
The First and Only Consumer Experience Platform Built for Health Insurance
Want to become a sponsor?
View opportunities
Gold LEVEL
Want to become a sponsor?
View opportunities
Silver level
Bronze level
