At a Glance
- Students have up to 90 days to complete course
- Counts toward HCSA professional designation
- Flexible, self-paced online format
- Mobile-friendly
- Technical support available by phone or email
What You’ll Learn
- How to create a customer-driven organization
- Discover time-tested strategies for improving relationships with customers, including how to address the most common customer complains
- Become a better manager: learn how effectively manage and tap into the skills of today’s multi-generational workforce
- Get a solid overview of the accreditation process and how it relates to customer service
- Define leadership qualities and the roles of effective leaders
- Explore new methods for monitoring problem areas
- Take home new tools for analyzing business service cycles
- Practice smart tactics for more effective communication
- Remove the barriers to outstanding service
Who Should Take This Course
- Account managers
- Business solutions specialists
- Call center employees
- Consumer and customer advocates
- Customer service representatives
- Eligibility business analysts
- Managers
- Technical advisors
Interested in getting the AHIP member rate for this course? Learn about becoming an Individual Member and sign up here!