Designation
Healthcare Customer Service Associate (HCSA) Designation
To stay truly competitive in today’s healthcare environment, providers of healthcare services and products need to emphasize customer service. When you earn the Insurance Education’s HCSA designation, you signify that you’ve completed practical studies that sharpen your problem-solving skills and deepen your appreciation of the value customers bring to your organization. You’ll acquire proven strategies for solving customer service problems; learn the basics of managing, training, and hiring customer service staff; and discover ways to achieve quality service and create customer-driven organizations.
- Fundamentals of Health Insurance, Part A (Basics of Health Insurance)
- Fundamentals of Health Insurance, Part B (Basics of Company Operations)
- Customer Services Strategies for the Health Care Environment
One of the following electives:
