Is it possible to put a value on high quality customer service? Yes! Health insurance providers and health care organizations that make service their top priority understand the tremendous value outstanding customer service brings to their business. In fact, in today’s consumer-centric environment, no one can afford to ignore the role customer service plays in growing a business.
When you earn your Healthcare Customer Service Associate (HCSA) designation, you’ll demonstrate to your colleagues, clients, and partners that you have a strong commitment to creating a corporate culture that puts the customer first.
Learn, Achieve, and Succeed with These Online Courses
To earn this career-driving professional designation, start by completing the following required online courses:
- Fundamentals of Health Insurance, Part A (Basics of Health Insurance)
- Fundamentals of Health Insurance, Part B (Basics of Company Operations)
- Customer Services Strategies for the Health Care Environment
Then, take your choice of one of the following electives:
- Long-Term Care Professional (LTCP)—Combined Course
- Long-Term Care, Part I (Needs and Options)
- Fraud, Part I (Introduction)
- Disability, Part I (Primer)
To enroll in a course, please log in and browse our online catalog. If you are a new user, please create an account to get started.